General Session 1
Disruption: Creating an Adaptable Culture
Jeremy Gutsche inspires others to “disrupt or be disrupted,” with revolutionary ideas and strategies for cultivating a culture of action, change, creativity, innovation and reinvention. Referred to as an “intellectual can of Red Bull” and the “top trend-setter in the world,” Jeremy is the founder and CEO of TrendHunter, the world’s top trend firm, and one of the most sought-after authorities on disruptive innovation and entrepreneurialism. More than 500 brands, billionaires, and CEOs rely on his trusted counsel to help their people accelerate change, success, and innovation, including Disney, Starbucks, Netflix, LEGO, Coca-Cola, IBM and Wells Fargo. The author of the New York Times best-seller, “Better and Faster: The Proven Path to Unstoppable Ideas,” Jeremy energizes audiences with breakthrough methods and frameworks for adapting to change and staying ahead of the pack. Gutsche inspires others to seek out overlooked opportunities, find better ideas faster, and reach their full potential in a world where innovation, disruption, and adaptation are unequivocally essential to transformative success.
Chief Executive Officer, TrendHunter.com, and New York Times Best-Selling Author of “Better and Faster”
General Session 2
Congressman John Moolenaar will discuss his support for direct selling in Congress and the positive impact the sales channel has on his constituents. He will also discuss other policy developments that could impact direct selling, as well as provide updates from Washington, D.C.
United States Congressman
General Session 3
DSA/DSEF leaders will engage in a discussion about the industry’s opportunities and successes in today’s marketplace, as well as what the future holds. Panelists will share their perspectives as company and industry leaders on the most critical issues facing direct selling today.
Founder and Chief Executive Officer
Traci Lynn Jewelry
President and Chief Executive Officer
Chief Sales Officer
Direct Selling Education Foundation
Executive Vice President and Chief Operating Officer
Direct Selling Association
General Session 4
Direct Selling Association
DSA Awards Recognition
Be in the audience as the subcategory winners of the DSA awards are honored before finding out the overall winner at the Tuesday evening Awards Gala!
Discover Why Delivering Exceptional Customer Service is in the Details
Disney Institute shares the operational practices used to serve Guests at our parks and resorts for over 60 years. We know that excellent service does not simply come from a friendly smile or easy transaction. It results from truly understanding the customer’s needs and putting the right guidelines and customer service standards in place, so we can exceed their expectations.
When an organization puts the customer at its core—empowering its people and unifying its processes—outstanding customer service becomes possible on a consistent basis, from the first greeting to the final meeting. When all touch points are exemplary experiences, a customer has a much greater incentive to return, as well as recommend us to others. No one understands this better than Walt Disney Parks & Resorts.